Manager IT & Business Systems

Description

The Manager IT & Business Systems is responsible for the day-to-day management of the local and cloud infrastructure running SABCO
Medias systems with a focus on stability, uptime, performance and security. This role will report directly to the CEO.

The job description is as follows:

Strategy:
Responsible for the strategic IT direction to achieve short and long term business objectives for the SABCO Communication Group; Interacts with the management to devise, advise and deploy the
companys technical vision
Acts as an advisor to the CEO and other unit heads for technology recommendations in line with worldwide best business practice
Plans, organizes, controls and develops IT operational efforts; leads IT development and implementations
Continuously evaluates leading edge business technologies and determines probability of implementation
Responsible for the business planning and budgeting of the IT department; ensures cost effective measures in IT operations and development.
Responsible for the audit compliance of IT systems in line with group audit expectations and industry standards
Develops IT policy, systems and procedures and ensures efficiency in operational processes and controls.
Contributes to Organizational policy, systems and procedures; supports department heads in ensuring IT infrastructure is available for the evolving needs of users
Provides input towards the development and deployment of cloud, websites, digital, mobile, and social technology use.

General IT Administration
Responsible for the day-to-day administration of our line of business tools and systems both on-site and in cloud.
Manages servers and services for Microsoft Exchange, Active Directory, Gateway Security Firewall, Backup Disaster Recovery
Manages network infrastructure including network switches, wireless access points, NAS Storage Devices; monitors the network LAN, Wireless, and WAN connectivity.
Responsible for the upkeep and management of the Digital Asset Management library, and ensure its efficiency and effectiveness
Ensures security standards are met for in-house and on-cloud business infrastructure
Performs administrative tasks related to IT and Infrastructure
Monitors backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and necessary replication targets.
Aligns with vendors for the purchase of new equipment, manage commitments to SLAs and other maintenance matters.

User Support Help Desk:
Enables on-ground support to users computers, mobile devices and business software solutions.
Performs problem analysis and resolves technical problems reported by users and management; Conducts user system configurations and provides exchange support
Evaluates and responds to performance logs and alerts, including operating systems, ERP and related systems.
Conducts hardware troubleshooting and works with vendors to ensure preventive maintenance is conducted regularly.
Monitors daily data backups for users and servers

Building & Infrastructure:
Manages the companys telephone (EPABX), Access Control, Building Security, and Fire Safety systems.
Manages the Access Control & Attendance System; supports data connectivity with ERP systems.

ERP Administration:
Supports and maintains Microsoft Dynamics 365, Dynamics AX, Dynamics CRM on the Microsoft Azure cloud platform and ensures availability to users and other company systems.
Leads internal development and customization of ERP functionality such as users dashboards, business intelligence reports, activity reports
Conducts user training for the ERP and CRM systems.

Office 365 Administration:
Configures, monitors and manages the Office 365 collaboration suite and its connected user base.
Monitors and troubleshoots email and connectivity issues relating to the Office 365 Exchange Online environment.
Ensures continuous training of staff keeping them up to speed on Office 365 enhancements
Responsible for Office 365 Security and Administration
Conducts Office 365 data backups in line with audit policy

Data Process Migration:
Ensure Office 365 migration w.r.t. User Setup Deployment and Email Data Migration
Understanding of Project Management requirements for ERP deployment: Understanding Requirements, Development of
Scope Processes, Vendor Selection, Deployment and Training

Digital Media Support:
Responsible for managing Social Media Properties & Accounts
Manages WordPress CMS based websites and web servers running them; troubleshooting website subsystems.
Responsible for marketing related functions such as electronic direct mailers, lead generation activities
Conducts administration functions relating to:
o Support and development of Digital Media assets
o Social Media Promotions Mechanisms for Deployment
o Graphics Design Assets

Familiarity with Social Media Tools for:
o Analytics Measurement
o Digital & Social Advertising

Surveys
Preparation & Deployment of Surveys
Collation, Reporting & Analysis for data
Events
Manage the box office ticketing system and its associated payment gateways
Setup events, venues and ticketing for own and cohosted events
Deploy POS ticket sales hardware and train POS staff
Ensure online ticketing system is always online.
Support technical queries related to the box office system
Editorial Support
Update of the Mediate website
Collation of company profiles for Mediate annual directory
Operational
Responsible for Project Management for operational tasks and new business opportunities
Supports the development and deployment of IT strategy for the SABCO Communication Group
Will work closely with the CEO and Unit Heads providing consulting services and advice on IT and Operational aspects
Will provide support to corporate Administration functions such as recruitment, business development, marketing activities

Desired profile of the candidate

The desired candidate will be results and execution oriented; selfmotivated
requiring minimal supervision. With the ability to organize,
prioritize and respond to multiple projects and deadlines.
Bachelors degree in Computer Science Technology
Microsoft Certified Professional