Dubai - United Arab Emirates

Implementation Manager

Job Details

  • Country: Dubai - United Arab Emirates
  • Listed: July 27, 2021 8:13 am
  • Expires: This ad has expired


Main Responsibilities:

  • Defines and maintains the MEA regional Implementation practice strategy, in collaboration with other global professional services leaders
  • Collaborates with other MEA regional leaders in departments such as Success, Sales and Operations.
  • Partners with PMO and Engagement Management teams on project scope and required resources
  • Contributes to the sales cycle where appropriate to explain the implementation processes and ensure customer readiness
  • Leads and directs a high performing implementation consulting team (approximately 5-10 direct reports)
  • Leads team meetings and facilitates appropriate awareness of company / team news among consultants
  • Maintains a high level of employee satisfaction, developing star performers and implementing strategies for under-performers
  • Is an escalation point regarding implementation consultants, for both internal and external stakeholders
  • Seeks to enhance soft skills across the team as it relates to improving implementation effectiveness and impact
  • Ensures a high level of product expertise in line with platform development and delivery pipeline requirement
  • Maintains own and team performance against billable utilisation and other key business metrics such as on-time timecard submission and project delivery milestones, introducing strategies to enhance performance
  • Assures implementation delivery standards are upheld and takes action when standards are not met
  • Analyses project feedback and data to enhance project delivery methodology
  • Provides authoritative solution recommendations for platform design and configuration, ensuring all goals are met and that client expectations regarding platform use cases and functionality are fulfilled

Desired Skills and Experience:

  • Business level fluency in both English and Arabic (mandatory)
  • Strong leadership and people management skills with experience as a direct line manager or mentor (mandatory)
  • Recent employment experience in the MEA region, consulting with both private and public sector businesses
  • Experience in enterprise software deployment management and/or implementation from a Success or Professional Services background
  • Excellent written and verbal communication skills; highly competent and confident presenter
  • Ability to work independently and as a member of a team, within region and across regions
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Demonstrate experience and a passion for the CXM space
  • Passion for solving client and internal challenges, and commitment to customer delight

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Listing ID: 8160ffbfd32bcbd


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