Desktop Support Specialist

Description

Desktop Support Specialist – Jobs in Saudi Arabia – Riyadh

Job Number: 3144789
POSTING DATE: Mar 24, 2020
PRIMARY LOCATION: Europe, Middle East, Africa-Saudi Arabia-Saudi Arabia-Riyadh
EDUCATION LEVEL: Bachelor’s Degree
JOB: Production Management and Operational Support
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate

DESCRIPTION
Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

Role Profile

Operating in a uniquely challenging region, Workplace Support Services Riyadh is looking for a branch support associate to strengthen the existing team. WSS Riyadh is responsible for the ongoing support of the various locally present business units and the local infrastructure. The successful candidate would have several years of experience in financial services support and have a proven track record of delivery in a challenging and diverse environment.

The roles responsibilities include:
Day to day operational support.
Developing a thorough understanding of the local and global production environment.
Identification, analysis & problem solving encompassing a broad range of technical issues.
Interacting with other support groups (local and global) within the firm across multiple platforms.
Prioritize global and local projects.
Communicating with Business and Operations on scheduled changes to production environment and addressing their concerns.
Manage events such as infrastructure changes, software releases, BCP, etc.
Training of new users.
After hrs/weekend work would be required from time to time.
Travel to other regional offices may be required.
Involvement in local audits (Internal & External).
Managing local relationships with existing vendors.

QUALIFICATIONS
Skills Required

Strong analytical problem-solving skills.
Excellent verbal and written communication skills; ability to frame technical information in an appropriate fashion based on the target audience.
Excellent follow-up skills; must take initiative and stay with problem from beginning to end.
Able to operate effectively in stressful situations, e.g. during a system outage effecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations.
Proven ability to work independently with little supervision as well as in a team environment.
Previous experience in Production Support, Change Management role
Comprehensive knowledge of Windows operating system, applications and computer hardware.

Skills Desired
Telco knowledge and experience.
Front Office Exposure.
Vendor management experience.
Project management experience.
Arabic speaker.
Good English communication skills.

Skills Proficiency
Intermediate.

Click here to Apply

More Jobs in Saudi Arabia

 
Accounting And Auditing Jobs
Administrative And Office Jobs
Advertising And Marketing Jobs
Architecture And Design Jobs
Banking And Finance Jobs
Business And Management Jobs
Catering And Food Services Jobs
Civil And Construction Jobs
Customer Services Jobs
Education And Training Jobs
Engineering Jobs
General Labor Jobs
General Management Jobs
Graphics And Web Design Jobs
Human Resources Jobs
Information Technology Jobs
Legal Jobs
Medical And Healthcare Jobs
Other Jobs Jobs
Purchasing And Procurement Jobs