Riyadh - Saudi Arabia

Manager Client Solutions

Job Details

  • Country: Riyadh - Saudi Arabia
  • Listed: May 19, 2020 1:14 am
  • Expires: This ad has expired

Description

Category: Customer Services Job in Saudi Arabia

Key Activities

  • Day-to-day client service of medium to high complex projects including development of research design, project management and preparing client deliverable
  • Manage delivery to the client and hold relationship with client during contract duration
  • Serve as contact person for client questions / issues during contract duration
  • Consult Industry Sales to renew contracts, to upsell (e.g., add categories/countries, increase frequency, add dashboards and applications as value-adds)
  • Consult the client to finalize the scope, make best use of the data
  • Ensure data quality and escalate issues, trouble shooting
  • Conduct analysis and translate client briefings into analysis design/data cuts
  • Deliver presentations / insights to client on regular basis as agreed in the contract (e.g., on market and channel dynamics and trends in competitive position)
  • Provide expert opinion to sales during proposal development as needed
  • Join and support sales pitches to provide expertise as needed
  • If applicable: Management of Project Team

Product

  • New Products: Manages new product based projects through all steps from inception to sale / delivery to client. Ensuring clear, consistent and continuous communication to all internal parties to support successful development
  • Presentation Development: Creates impactful presentations with relevant fact based insights through analysis of the sales out data from start to finish
  • Report & Article Writing: Is responsible for data analysis and report writing highlight trends in the sales out data for internal and external publications
  • QC: Responsible for the management of the weekly and monthly report production via Quality Checking Project. Demonstrates consistent ability to ensure high levels of control and accuracy checks are met.

Service

  • Presentation Delivery: Standalone confident delivery of the presentations to all levels of seniority, answering client questions as a trusted market expert
  • Key Client Management: Is responsible for extensive list of defined clients within an Industry in the country and to ensure global and local standards within area of responsibility. Consults to existing clients to intensify relationship.
  • Expert: Industry expert with the full market and product knowledge on all product categories that you are handling.
  • Tool Training: Leads on the training of data solution tools to existing clients to support in maximizing the value of service.

Revenue

  • New Clients: Ensure all potential clients are identified, approached, and developed through Industry Sales to maximize the revenue potential of the panel.
  • Contracts: Handles contract development and negotiation to successful resolution, meeting with GfK standards
  • Lead Development: Is responsible for client management activities including identifying opportunities to broaden GfK’s penetration into the client’s business and enhancing client satisfaction for long-term relationships.
  • Retention: Through commercial excellence achieves GfK Global Retention targets for a set list of clients
  • Client Sales: Manages and achieves the maximum revenue budget for a set list of clients
  • Proposal Writing: Responsible for the development of local business proposals to ensure GfK standards are met

 

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Listing ID: 8795ec330e074161

  

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