IT. Manager

Description

Duties

• Ensure that hotel data is secured and in line with stated standards and best practices
• Ensure Access Control is in line with stated standards and best practices
• Manage the local process for event management, enhancements and application fixes.
• Ensure regular self-evaluations of IT practices are completed and communicated.
• Source, evaluate and implement local solutions where appropriate
• Manage local implementation projects & testing of applications and hardware upgrades.
• Ensure the hotel adopts and maintains brand standards for guests and business services in relation to IT services and offerings.
• Consistently promote the brand in the local site and encourage the use of the brand by IT suppliers.
• Ensure up-to-date hardcopies of department SOPs are always maintained.
• Update SOPs as and when needed.
• Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.
• Control department forms and records according to the Shangri-La standards for Document Control.
• Provide consultancy to better expedite access and the better use of information in the property.
• Ensure that ‘Events’ are managed according to the SOP.
• Ensure satisfaction on all guest’s IT queries to defined standards.
• Ensure that standards are communicated and maintained in the property.
• Manages conflicts effectively
• Motivates and inspires others to perform.
• Collects and analyzes relevant and accurate information about a problem
• Seeks innovative solutions
• Constantly reviews in order to improve
• Manages time and resources effectively

Administration      

• Providing a healthy environment for the IT Support team

Operational               

• Supervise all activities within the IT Support team

• Maintain and update the required standards
• Monitor the quality and performance of IT support and if necessary improve

Financial                    

• Identify and propose opportunities to augment revenue opportunities

Other Duties              

• Provide consultancy to better expedite access and the better use of information in the property.
• Identify and ensure all hotel data has ownership and accountability within the organization
• Ensure a successor is identified and trained to the standard
• Provide IT support to other properties in the organization when required.
• Cross Train other hotels IT personnel to provide cover
• Sets and strives to achieve high personal performance standards
• Plans organize and use a systematic approach to getting things done
• Priorities actions and manages tasks through to completion
• Actively seeks opportunities to develop and learn from experience at all levels.
• Communicates openly and clearly both verbally and in writing
• Listens and is sensitive to the needs of others
• Develops positive working relationships at all levels
• Self-reliant, working with minimal control and direction
• Acts on own initiative when appropriate
• Has driven and determination to succeed
• Gains commitment to action from a range of people
• Adapts quickly and positively to new situations
• Continues to be productive in changing circumstances
• Can handle more than one task/situation at a time

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