Assistant Manager, Retail Project

Description

Jobs in Saudi Arabia

1. JOB PURPOSE:

To manage the e-commerce platforms and grow it as an independent sales channel from its current status and to develop it based on specified milestones and KPIs

2. KEY ACCOUNTABILITIES:

• Ensure all milestones are met as per the project timeline.
• Manage the coordination and the business development opportunities between current and future clients
• Manage the rebranding of the platforms.
• Coordinate with IT, Accounting, HR, Value buying on all project related aspects
• Coordinate logistical matters for products coming from Company and supplier factories and warehouses
• Coordinate with other business units as clients.
• Coordinate with website logistics operation team (drivers, supply planners and warehouse)
• Manage monthly P&L and reporting for website sales and dashboard
• Create marketing and business strategy.
• Provides operational support to the Customer Service team while managing escalations and complaints.
• Manages KPI’s for calls/ email interactions to develop the customer experiences.
• Debriefs with manager weekly and conducts monthly recaps.
• Monitors Order Processing Team, to ensure timely process of all orders/ returns, etc.
• Tests and/or troubleshoots new website evolutions and reports any bugs/ glitches.
• Facilitates upcoming and ongoing projects, and test new developments to better the customer experience online.
• Tracks and analyses sales results.
• Provides detailed market analysis and competitor benchmarks while identifying and reporting on the latest market trends.
• Works cross-functionally with our BU’s teams to support sales plans and marketing goals.

3. QUALIFICATIONS, EXPERIENCE, & SKILLS:

• Bachelor’s Degree.
• Background knowledge in a retail environment and online e-commerce platforms is highly preferred
• Well rounded understanding of product procurement and shelf management of products at the store
• Must speak English fluently
• 2 to 4 years of experience in project management or related field
• 1 to 3 years of experience in Shelf management, product listing, and/or E-commerce is preferred.
• Ability to use Microsoft office (excel, PowerPoint MS project) at an above-average level
• Experience with Google Analytics
• Strong understanding of the FMCG Industry and the digital landscape.
• Confident to resolve customer complaints and handle escalated inquiries effectively.
• Ability to effectively delegate, follow up and communicate with all levels of the organization.
• Self-starter with excellent written and verbal communication.

4. COMPETENCIES:

• Ability to work cross-functionally and communicate problems and find solutions throughout the organization
• Ability to resolve issues and minimize risk
• communication is key

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